IMPORTANT SAFETY WARNING
 
Product safety replacement. Risk of spontaneous glass breakage

The products affected were produced and sold between 1997 and 2003 with pane code 00UE in pane widths between 39cm to 61cm. The inner glass sheet of these products has been found to be at risk of spontaneous breakage causing glass to fall.

This presents a risk of injury to anyone underneath or close to the window at the time of breakage. Cold temperature is a known factor in increasing the risk of breakage.

To determine whether you have one of the affected panes in question in your roof window, please follow these steps:

window howto

1.)
Check whether the width of your pane is between 39 cm (15,5 in) and 61 cm (24 in).
If it is, please continue to step 2.
If it is not between 39 cm (15,5 in) and 61 cm (24 in), your pane is not affected by this product warning.
2.)
Open the window and turn it through 180° to its cleaning position.
3.)
Locate the pane code on the spacer (metal strip) inside the pane and write it down.

PLEASE CONTACT US IMMEDIATELY IF YOU HAVE ANY AFFECTED PRODUCTS. We will arrange an appointment to visit and replace the affected pane, at your convenience, using a new VELUX pane with laminated inner and toughened outer sheets of glass. We appreciate the inconvenience this may cause you. Please contact our dedicated 24 hour team for UK on 0345 111 4414 and Ireland on 01 816 1650.
If a breakage occurs prior to having any affected product replaced, please take care when handling loose glass fragments.
We apologise for any inconvenience this may cause.

Identify your pane