The products affected were produced and sold between 1997 and 2003 with pane code 00UE in pane widths:
- C width – pane width 39cm
- F width – pane width 48 cm
- M width – pane width 61 cm
The inner glass sheet of these products has been found to be at risk of spontaneous breakage causing glass to fall.
This presents a risk of injury to anyone underneath or close to the window at the time of breakage. Cold temperature is a known factor in increasing the risk of breakage.
To determine whether you have one of the affected panes in question in your roof window, please follow these steps:
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1
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2
Rotate window
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3
Locate and note pane code
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PLEASE CONTACT US IMMEDIATELY IF YOU HAVE ANY AFFECTED PRODUCTS.
We will make an appointment to visit and replace the affected pane(s) free of charge at your convenience
using a new VELUX pane with laminated inner and toughened outer sheets of glass.
If a breakage occurs prior to having any affected product replaced, please take care when handling loose glass fragments.
We apologise for any inconvenience this may cause.